Privacy Policy

Effective Date: Dec 21, 2025

This Privacy Policy explains how Snap SOP, Inc. (“Snap SOP,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you access or use the Snap SOP website, platform, and services (the “Service”). This Privacy Policy applies to users located in the United States and internationally.

Information We Collect

We may collect the following categories of information:

Account Information: Name, email address, company name, login credentials, and subscription details
Usage Information: IP address, device type, browser type, operating system, pages viewed, and feature usage
Payment Information: Billing and transaction information processed by third-party payment providers; Snap SOP does not store full payment card numbers
Communications: Information you provide when contacting Snap SOP for support, feedback, or inquiries

How We Uses Information

Snap SOP uses personal information to:

Provide, operate, and maintain the Service
Create and manage user accounts
Process subscriptions, payments, and renewals
Respond to inquiries and provide customer support
Improve the Service, features, and user experience
Monitor for fraud, security issues, and misuse
Comply with legal and regulatory obligations

Legal Bases for Processing

Where required by applicable law, Snap SOP processes personal information based on one or more of the following legal bases: performance of a contract, legitimate business interests, compliance with legal obligations, and user consent.

Sharing and Disclosure of Information

Snap SOP does not sell personal information. We may share information with:

Trusted service providers and vendors who support the operation of the Service
Payment processors for billing and subscription management
Legal, regulatory, or governmental authorities when required by law
A successor entity in the event of a merger, acquisition, or sale of assets

All third parties are required to use personal information solely for the purposes for which it is provided.

Data Security

Snap SOP maintains a comprehensive set of administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These safeguards are aligned with industry-recognized security best practices and are regularly reviewed and updated.

While no system can be guaranteed to be 100% secure, Snap SOP is committed to continuously monitoring, maintaining, and improving its security controls to protect the Service and personal data.

Data Retention

Personal information is retained for as long as necessary to provide the Service, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements. Data may be deleted following account termination, subject to applicable laws and backup retention policies.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

GDPR Rights

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your personal data
Restrict or object to processing
Request data portability
Withdraw consent at any time where processing is based on consent
Lodge a complaint with a supervisory authority

Snap SOP acts as a data processor when processing personal data on behalf of customers and as a data controller for account, billing, and website data. A Data Processing Addendum (DPA) incorporating Standard Contractual Clauses (SCCs) is available upon request for enterprise and EU customers.

CCPA / CPRA Rights

If you are a California resident, you have the right to:

Know what personal information is collected, used, and disclosed
Request access to or deletion of your personal information
Correct inaccurate personal information
Opt out of the sale or sharing of personal information (Snap SOP does not sell or share personal information as defined by CCPA/CPRA)
Not be discriminated against for exercising your privacy rights

Requests to exercise privacy rights may be submitted using the contact information below. Snap SOP may verify your identity before fulfilling requests, as permitted by law.

International Data Transfers Snap SOP is headquartered in the United States and may process personal information in the United States and other jurisdictions where Snap SOP or its subprocessors operate. Where required by applicable law, Snap SOP relies on approved transfer mechanisms such as Standard Contractual Clauses (SCCs) and supplementary safeguards to support international data transfers.

By using the Service, you acknowledge and consent to the transfer of personal information across international borders, subject to applicable data protection laws.

Cookies and Tracking Technologies

Snap SOP may use cookies and similar technologies to operate the Service, analyze usage, and improve functionality. You can control cookie settings through your browser preferences.

Children’s Privacy

The Service is not intended for individuals under the age of 18. Snap SOP does not knowingly collect personal information from children.

Data Protection Contact (GDPR)

For GDPR-related inquiries, including questions about data protection, subprocessors, or privacy rights, you may contact Snap SOP at the email address below. Where required by law, Snap SOP will appoint an EU or UK data protection representative and/or Data Protection Officer (DPO).

Data Breach Notification

In the event of a confirmed personal data breach affecting customer data, Snap SOP will notify affected customers without undue delay and in accordance with applicable data protection laws.

Changes to This Privacy Policy

Snap SOP may update this Privacy Policy from time to time. Continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact Information

If you have questions or concerns about this Privacy Policy, please contact:

Snap SOP, Inc.
Email: support@snapsop.com

Snap SOP Data Processing Addendum (DPA)

Effective Date: Dec 21, 2025

This Data Processing Addendum (“DPA”) forms part of the Snap SOP Terms and Conditions (the “Agreement”) between Snap SOP, Inc. (“Snap SOP”) and the customer entity or individual (“Customer”) and applies where Snap SOP processes Personal Data on behalf of Customer in connection with the Snap SOP services.

Definitions

Capitalized terms not defined herein have the meanings set forth in the Agreement or applicable data protection laws, including the EU General Data Protection Regulation (“GDPR”), UK GDPR, and applicable U.S. privacy laws.

“Personal Data” means any information relating to an identified or identifiable natural person.
“Processing” means any operation performed on Personal Data.
“Controller” means the entity that determines the purposes and means of Processing.
“Processor” means the entity that Processes Personal Data on behalf of the Controller.

Roles of the Parties

Customer is the Controller of Personal Data contained in Customer Content. Snap SOP acts as a Processor when processing such Personal Data on Customer’s behalf. Snap SOP acts as a Controller for account, billing, and website data.

Scope and Purpose of Processing

Snap SOP shall process Personal Data solely for the purpose of providing, maintaining, and improving the Snap SOP services in accordance with the Agreement and documented instructions from Customer.

Customer Obligations

Customer represents and warrants that:

It has a lawful basis to collect and process Personal Data
It has provided all required notices and obtained any required consents
Its instructions comply with applicable data protection laws

Snap SOP Obligations

Snap SOP shall:

Process Personal Data only on documented instructions from Customer
Ensure personnel are bound by confidentiality obligations
Implement appropriate technical and organizational security measures
Assist Customer with data subject rights requests where applicable
Notify Customer of a confirmed Personal Data breach without undue delay

Subprocessors

Customer authorizes Snap SOP to engage subprocessors to provide the services. Snap SOP will maintain a list of subprocessors and impose data protection obligations on them that are substantially similar to those in this DPA.

International Transfers

Where Personal Data is transferred outside the EEA or UK, Snap SOP relies on approved transfer mechanisms, including Standard Contractual Clauses (SCCs), and implements supplementary safeguards where required.

Data Retention and Deletion

Upon termination of the Agreement, Snap SOP will delete or return Personal Data in accordance with the Agreement, unless retention is required by law.

Audits

Upon reasonable written request, Snap SOP will provide information necessary to demonstrate compliance with this DPA. Audits, if any, shall be subject to confidentiality and reasonable scope limitations.

Liability

This DPA is subject to the liability limitations set forth in the Agreement.

Governing Law

This DPA shall be governed by the laws specified in the Agreement.

Snap SOP Cookie Policy

Effective Date: Dec 21, 2025

This Cookie Policy explains how Snap SOP, Inc. (“Snap SOP”) uses cookies and similar technologies when you visit the Snap SOP website or use the Service.

What are Cookies?

Cookies are small text files placed on your device to help websites function properly, improve user experience, and collect usage information.

Types of Cookies We Use

Strictly Necessary Cookies: Required for core website and Service functionality, including authentication and security.
Functional Cookies: Enable enhanced functionality and personalization.
Analytics Cookies: Help us understand how users interact with the Service to improve performance.

Snap SOP does not use cookies for advertising or behavioral tracking.

Third-Party Cookies

Some cookies may be placed by third-party service providers such as analytics or infrastructure providers. These providers are authorized to use cookies only as necessary to provide services to Snap SOP.

Cookie Consent (EU / UK)

Where required by law, Snap SOP displays a cookie consent banner allowing users to accept or manage non-essential cookies. You may withdraw consent at any time through browser settings.

Managing Cookies

You can control or delete cookies through your browser settings. Disabling cookies may affect certain features of the Service.

Changes to This Cookie Policy

Snap SOP may update this Cookie Policy from time to time. Continued use of the Service constitutes acceptance of the updated policy.

Contact Information

For questions about this Cookie Policy, please contact:

Snap SOP

Email: support@snapsop.com